My Iris and her broken finger

I received my SD16 Iris after such a long wait. Upon inspection I noticed that she has a broken ring finger. I almost want to cry when I show Iris her broken finger. Poor gal

I sent an email to Volks with picture of Iris and her broken finger asking for the possibility of getting a replacement hand. Volks replied me within one day asking me to get a damage assessment report from my local postal service provided – Singapore Post Office before they can advice me on the next course of action to take.

I was taken aback with Volks’ reply. I contacted other Japanese suppliers before on a number of occasions and their after-sales service never fail to wow me. My friends and I encountered problems with momoko dolls before, for examples – two left shoes, two left hands, and the supplier normally would send us the right shoe or replacement hands to us without much questioning. I also bought a 2000 piece puzzle from Japan during my trip previously and at the completion of the puzzle, there was a missing piece. This particular supplier only sell their products within Japan and I am trying my luck to request for the missing piece from them to be sent to Singapore and to my surprise they sent me the missing piece to my puzzle.

Since Volks required a damage report, I had called Singapore Post Office asking for a damage assessment to be done on Iris. As expected, Singpost told me that their staff would contact me to arrange for an physical inspection on Iris to investiage whether the damage is caused during the transit. However, they are not able to commit when this can be done. The Singapore post helpline office also told me not to unpack Iris until they complete the damage assessment.

It is just an unlucky day for me.